Below is a step-by-step guide on how to place an order in our online store. Please note that you can also place an order via our company social media profiles, by email ([email protected]), live chat available on the website (the window in the bottom right corner of the screen), or by phone (+48 725 648 900).
Step 1 – Selecting Products
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Browse the list of categories or use the search bar to find the desired product,
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You will find detailed information on each product page,
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Remember that registered customers can save products to their wishlist,
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Once you find a product you are interested in, add it to your cart by specifying the quantity and clicking the "Add to cart" button,
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When you finish assembling your order, go to the cart by clicking "Proceed to checkout". If not, you can click "Continue shopping" and add more items to your cart.
Step 2 – Shopping Cart Contents
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In the cart, you will see exactly which products you have selected and their quantities,
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Adjust the value in the quantity column and click "Recalculate" to update your order,
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Click the minus icon to remove items from your cart,
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Choose your preferred delivery and payment methods,
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If you have a discount coupon, enter it in the designated field below to apply your discount and click "Activate",
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Confirm your selected options by clicking the "Delivery and Payment" button, or leave the cart to continue shopping if you wish to add more items.
Step 3 – Placing the Order
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If you have an account in our store, enter your login details and click "Log in",
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You can also log in via Google or Shoper One,
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If you do not have an account, select "Register" or skip account creation by clicking "Delivery and Payment"; remember that registration grants you access to many benefits, including:
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Tracking order status and viewing purchase history,
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Faster checkout without having to re-enter your details for future purchases,
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Receiving individual discounts and promotional coupons.
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Enter your first and last name, as well as all required shipping details,
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When entering a contact phone number, please provide a mobile phone number only,
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To ship the order to a different address, check "Different shipping address" and enter the appropriate details,
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Place any additional instructions regarding your order in the "Order comments" field,
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Clicking the "Order and pay" button in the next step confirms your purchase, submits the order, and assigns it a unique order number,
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If a summary does not appear, it means the order has not yet been properly submitted,
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Check your email and click the confirmation link to complete your order placement,
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If you haven't received an email, please check your "Spam" folder.
Step 4 – Pay for the Order or Await Delivery
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Pay for your order according to the selected payment method (bank transfer or online payment),
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If you selected cash on delivery (COD), await a notification regarding the dispatch of your shipment.
Remember that registered customers can track the status of their orders in their account panel and participate in our loyalty program for returning customers.
