Frequently asked question

• How to check product availability?
• How to check order status?
• How long will I wait for my shipment?
• What delivery methods are available?
• How much will I pay for shipping?
• How to pay for my order?
• Can I pick up my order in person?
• Is international shipping available?
• What are discount coupons?
• What is the wishlist / saved items section?
• Can I receive a VAT invoice?
• How to modify my order?
• I placed an incorrect order. How can I cancel it?
• Where is my shipment?
• I have a problem with the ordered product. What now?
• Can I return a purchased product?

How to check product availability?

Information about availability is displayed next to each product in our store:

• Out of stock – temporarily 0 items in stock; if you are very interested in this product, let us know via email: [email protected] or phone: +48725648900

• Low stock – last remaining items, act fast!

• Medium stock – we have at least several to a dozen copies available

• High stock – we have sufficient stock in our warehouse to fulfill multiple orders

• Available on request – we can source this product specially for you - contact us via email: [email protected] or phone: +48725648900

• Expected delivery – the product will be available again soon

• Discontinued – this product is no longer available in our store offer

How to check order status?

We will send updates about the progress of your order to your email address. Additionally, after logging in to your account, you will have access to full information regarding your current and completed orders: status, contents, delivery addresses, earned loyalty points, and your current individual discount rate.

How long will I wait for my shipment?

Immediately after placing your order, you will receive an email containing a link to confirm your purchase – upon confirmation, we begin the fulfillment process. Regular updates regarding your order status will be sent to your email address.

In the case of cash-on-delivery (COD) orders, they are processed immediately and usually dispatched on the same day. Orders paid via standard bank transfer are prepared once the payment clears in our bank account. This typically happens on the next business day after the transfer is initiated.

Estimated delivery time = dispatch time + delivery duration

Termin wysyłki wynika z dostępności produktów i wybranej formy płatności, podczas gdy czas dostawy zależy od wybranej przez Ciebie formy dostawy.

The fastest delivery method is InPost Courier (usually 1 business day). Shipping to InPost Parcel Lockers (Paczkomaty) may take slightly longer (usually 1-2 business days).

» detailed description of order fulfillment

What delivery methods are available?

Depending on the quantity and weight of the ordered items, your chosen payment method, and personal preference, you can choose from the following delivery options:

• Personal pickup in Rzeszów,

• InPost Courier,

• InPost Parcel Lockers (Paczkomaty),

• International shipping – via GLS, DPD, UPS, FEDEX, Poczta Polska (Polish Post), or other currently available carriers.

» detailed shipping price list

How much will I pay for shipping?

You will see the total delivery cost after adding products to your cart and selecting your preferred shipping method and payment option – the exact amount payable will be displayed in the summary. Depending on the payment method (prepayment or cash on delivery) and delivery carrier, shipping costs range from a few to several PLN.

» detailed shipping price list

Can I pick up my order in person?

Yes, you can pick up your order in person in Rzeszów without incurring additional shipping fees. In this case, you only pay for the purchased products.

• For personal pickup in Rzeszów: items can be collected immediately, usually on the same day.

Place your order online, choose the personal pickup option, and complete the payment. As soon as your order is ready, we will notify you by email with all pickup details (pickup hours and address).

You can also purchase products from our range directly at our physical store located at ul. Króla Stanisława Augusta 38 in Rzeszów, without the need to place an online order. We are open Monday to Friday from 9:30 AM to 6 PM. We accept both cash and card payments.

Is international shipping available?

We also cater to customers living outside Poland by offering international delivery options. Shipping costs depend on the destination country and the package weight. We ship international orders via GLS, FEDEX, and Poczta Polska (Polish Post).

For orders delivered outside Poland, the accepted payment methods are:

• Prepayment via bank transfer,

• Online transfer / card payment – Shoper Płatności (Autopay),

• Payment via PayPal (if you wish to use this payment method, please contact us for details).

  Please note: Cash on delivery (COD) is not available for international orders.

How to pay for my order?

Depending on the order value, chosen delivery method, and personal preference, you can select one of the following payment options:

• Bank (wire) transfer,

• Online payment (Shoper Płatności (Autopay)),

• Cash on delivery (COD),

• PayPal (if you wish to use this option, please contact us).

» detailed description of payment methods

What are discount coupons?

We offer discount coupons to our customers as part of various promotional campaigns. These coupons take the form of codes that should be entered into the designated field in your shopping cart. Doing so will recalculate the total order amount with the discount applied.

Please note that most discount codes have an expiration date. Once expired, the code becomes inactive and will no longer apply a discount.

What is the wishlist / saved items section?

The wishlist is a dedicated space where you can save products you are considering for purchase. This feature is available exclusively to logged-in users.

If you are unsure about purchasing a specific item and have an account in our store, log in and add the item to your wishlist. Saved items remain stored for you. The next time you log in, you will find all your saved products waiting there. You can return to them, move them to your cart, or remove them at any time.

Can I receive a VAT invoice?

Yes, you can receive a VAT invoice for products purchased in our store. To do so, select the "Company" option in the details form during checkout and enter your billing details. Please also state your request for a VAT invoice in the Remarks section ("Additional Information"). If the delivery address differs from the invoicing details, check the "Different shipping address" box and provide the destination address.

The issue date of the VAT invoice corresponds to the dispatch date of your order. It is not possible to change this date.

For all other orders, a standard fiscal receipt is included.

How to modify my order?

You can modify your order only until its contents are fully packed and prepared for shipment. Once the parcel has been handed over for dispatch, modifications are no longer possible. To make any changes to your order (such as changing the delivery address, adding products, or updating payment/shipping methods), please contact us as soon as possible – preferably by phone: +48725648900.

I placed an incorrect order. How can I cancel it?

You can cancel your order only until it is packed and prepared for shipment. Once shipped to the designated address, cancellation is no longer possible. To cancel an order, please contact us immediately – preferably by phone: +48725648900.

Where is my shipment?

You will receive an email containing a tracking number and a link to track your package status in real time. Registered customers can also access this tracking link directly under their order details view (in the "Shipment" column).

I have a problem with the ordered product. What now?

Always check your package upon arrival to ensure it hasn't been damaged during transit. If the packaging shows visible external damage, we recommend refusing delivery and contacting us immediately at: +48725648900.

If you wish to submit a warranty or complaint claim, please check whether the claim should be processed through our store or directly with the manufacturer. You can find this information on the warranty card, in the product description on our website, or on the manufacturer's website.

» detailed complaint procedure

Can I return a purchased product?

Yes, in accordance with applicable consumer protection laws, you can return a product purchased in our online store within 14 days from the date of receiving the package, without giving any reason.

Please contact our customer support team prior to shipping the product back to us.

» escription of complaints and returns procedure